Help desks are often staffed by technicians who have expertise in a particular type of software or hardware. The interviewer asks this question to test your basic knowledge of computers. Main hardware components for desktop and laptop computers are the motherboard, processor, RAM, monitor, mouse, soundcard, keyboard, graphics, hard disk drive, power supply, floppy disk drive, etc. If you are not sure how to do that, or struggle with your answers to the interview questions, have a look at an eBook I wrote for you, the Help Desk Interview Guide.

In the extended partition, we can create a more extensive amount of logical partition. It can be used to simultaneously deliver complex drive images to one or many systems over the network. We can create precisely duplicate content from one hard disk to another by using Imaging Software. The most significant disadvantage of a microprocessor is the limitation on the size of the data. Manuals, Knowledge, team members, and experience are some crucial things that would be helpful to troubleshoot the problem and solving them. To use Archiving to save OST files as PST, launch Outlook and select “Advanced Options” from the file menu.

If You Have Some Customer-Facing Experience: Why Do You Want to Transition Into Customer Support?

It is a type of semiconductor memory that is typically used for the data or program code needed by a computer processor to function. DRAM is a common type of random access memory used in personal computers, workstations, and servers. The different types of DRAM are SRAM, VRAM, SGRAM, DDR-SDRAM, etc. They will test your basic IT skills with some technical questions,and your customer service skills and attitude to work with behavioral and situational questions. Desktop support engineers are primarily IT professionals that address information technology -related problems for businesses or individuals. They are responsible for helping businesses and people with server or rack problems and installing, patching, updating, diagnosing and addressing security issues with this equipment.

  • Most of the time, they help to set up and configure the IT infrastructure to ensure optimal operation.
  • We can say that it is used to connect hosts on the internet by transferring data over the network.
  • It allows users to access resources such as files, printers, and databases on a remote network as if they were directly connected to it.
  • A serial port is a male connector with 9 or 25 pins that sends data in a sequential format.
  • RAM is used to temporarily store data that the computer is currently processing.

Explain him about your job responsibility in previous job citing few examples of customer handling and solving their problems. Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper. Describe how comfortable you are with technology and technical terms. One time, I was working on a project that was due the next day, and I received a call from a user who was having problems with their computer. This question helps gauge the candidate’s willingness to take the initiative and go the extra mile.

What Are Interviewers Looking for When Hiring for Customer Service Roles?

Additionally, the command can be used to release and renew IP addresses or display the DNS resolver cache. A FireWire port is a type of serial port that uses FireWire technology to transfer data quickly between electronic devices. It can be used to connect a variety of different devices, such as scanners to a computer system, and has a transmission rate of up to 400Mbps. The print spool is a critical service in Windows that allows for printing on a local or network printer. The spooler files are located in the “system32\spool\PRINTERS” folder, and spooled print jobs are stored in this folder as well. TFT-LCD (Thin Film Transistor-Liquid Crystal Display) is a type of Liquid Crystal Display that uses Thin-Film Transistor technology to improve image quality.

Questions are designed to measure candidates’ communication skills. There’s no greater skill for customer service employees than the ability to communicate clearly help desk engineer and with the appropriate level of detail. This section is an opportunity for your best candidates to stand out by explaining how they talk or write to customers.

If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?

NTLDR error is an issue that commonly occurs when a computer attempts to boot from a non-bootable flash drive or hard drive. It can also be caused by corrupt and misconfigured hard drives, OS upgrade problems, obsolete BIOS, loose IDE connectors, and corrupt files. A Blue Screen of Death is a system error that causes your computer to crash and display a blue screen with an error message. To troubleshoot a BSOD, start by checking your computer’s RAM and booting into safe mode.

  • Even though customer-service skills are critical for help desk professionals, this doesn’t mean that technical knowledge is not important.
  • IT support technicians provide computer and software technical support in person, over the phone, through email, or via live chat.
  • Following is a list of most frequently asked technical support interview questions and their best possible answers.
  • The OSI model is a conceptual model or a standard description, or a reference model that characterizes a telecommunication or computing system’s communication functions.
  • If I cannot reproduce the issue, I would try to find a workaround solution or contact Microsoft for support.

Customer service employees are often required to resolve issues over the phone rather than in person. They need to be able to communicate clearly and effectively to help fix whatever problem is keeping their customer from being satisfied. This is a general interview question that you should be prepared for. Please talk about your experience with customer service and how effective it was in helping the company reach its goals. In my previous position as a help desk technician, we used both MacBooks and iPads to log tickets from users experiencing issues with their computers or mobile devices. If there is a problem with the service, both the business and the service provider can refer to the SLA to see what steps need to be taken to resolve the issue.

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